CAREERS AT LEZYNE


Graphic Design & Multimedia Specialist

San Luis Obispo, CA
Posted 5/31/2019

Plans and produces visual, audiovisual and multimedia material for public relations, communications, sales, and marketing purposes.

Specific Job Duties:

  • Ensure that there is a constant supply of high quality, up-to-date content by working with designers, photographers and writers to create content that is optimized for the Web.
  • Graphic Design: Executes graphic design projects from concept to final product. Creates graphic design deliverables for use on websites, social media, print/collateral pieces, e-newsletters and other communication vehicles.
  • Videography/Photography: Records and edits long- and short-form video deliverables. Transports, sets up and operates production equipment, including audio equipment, for field and studio productions. Edits video segments in a digital format. Maintains video equipment. Performs photography and photographic processing, as needed.
  • Copywriting/Copyediting: Populates social media with content and writes basic news and feature stories. Assists with story development, media relations, and website editing, as needed.
  • Assist in maintaining the brand’s website
  • Administration and Planning: Engages in strategic planning and weekly update meetings
  • Accept all other tasks assigned by management.

Education/Experience Required:

  • Bachelor’s Degree – Communications, Graphic Communications, Marketing or related field.
  • Marketing experience (1-5 years) with a consumer product brand
  • Experience in the outdoor industry and a passionate cyclist is highly desirable
  • Videography, Photography Experience (1-5 years)

Skills and Abilities:

  • Proven graphic design skills
  • Proven videography and photography skills
  • Excellent written and verbal communication skills
  • Effective interpersonal skills and relationship-building skills
  • Proficient with Adobe Creative Suite – InDesign, Illustrator, Photoshop, Premiere Pro, Lightroom
  • Proficient with Microsoft Office Suite
  • Knowledge of key digital marketing and social media management tools.
  • HTML, CSS, JavaScript, PHP a plus
  • Ability to work autonomously, practice good judgment, effective decision making and time management skills
  • Ability to work in, and make a positive contribution to a team environment
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Ability to anticipate and adapt to changing conditions and opportunities
  • Ability to work in a team-oriented, collaborative environment

Lezyne USA, Inc. is located in San Luis Obispo, CA.

Lezyne offers an excellent benefit package (Medical insurance, retirement plan, vacation, sick and holiday days); Salary based on experience.

Please send a Cover Letter and resume to: HR@Lezyne.com with the subject line “Graphic Design & Multimedia Specialist Position”

 


Tech Support & Warranty Representative

San Luis Obispo, CA
Posted 5/31/2019

Tech Support representative will work directly with Lezyne retailers and direct consumers regarding questions about product warranties, technical support, and troubleshooting. The Tech Support/Warranty Representative needs excellent communication skills, patience, and resolve. Representative will ensure compliance to all warranty specifications and policies. Tech Support & Warranty Representative reports directly to the Sales Operations Manager.

Specific Job Duties:

  • Provide excellent customer service to all customers.
  • Provides technical answers to clients by identifying problems, researching answers, guiding client through corrective steps
  • Participates in tech support development by identifying learning issues and recommending instructional language
  • Provide customers with detailed information on company’s warranties and policies as required
  • Process warranty returns and be able to make quick decisions in the best interest of the customer and the company.
  • Follow up with all customer requests, providing detailed notes in the system to track all work done.
  • The representative will work with Lezyne distributors, retailers, and direct consumers.
  • Retailer / Dealer operations – new programs, assist accounting with retailer resolutions
  • Develop sales leads into pipeline.
  • Manage the workload and assure timely responses to all inquiries, suggest process improvements.
  • Prepare reports detailing technical issues and warranty information for management.
  • Be proactive and improve support performance by identifying problems; recommending changes.
  • Provide clerical & sales support to sales manager as required

Education/Experience Required:

  • Ability to prioritize and succeed in a rigorous and ever-changing environment
  • Ability to effectively communicate with internal staff and external customers, both orally and in writing
  • Patience dealing with a wide range of customers
  • Ability to read and comprehend simple to complex instructions and manuals
  • Excellent diagnostic and mechanical skills
  • Work well as a part of a team
  • Minimum AA degree
  • Experience in the Bicycle Industry; 3 years plus
  • Proficient in Microsoft Excel, Outlook, PC Computers
  • Proficient with computer data processing and reporting

Lezyne USA, Inc. is located in San Luis Obispo, CA.

Lezyne offers an excellent benefit package; Salary based on experience.

Please send a Cover Letter and resume to: HR@Lezyne.com with the subject line “Tech Support & Warranty Representative Position.”