Careers at Lezyne

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Tech Support & Warranty Representative

San Luis Obispo, CA
Posted 3/11/2019

Tech Support representative will work directly with Lezyne retailers and direct consumers regarding questions about product warranties, technical support, and troubleshooting. The Tech Support/Warranty Representative needs excellent communication skills, patience, and resolve. Representative will ensure compliance to all warranty specifications and policies. Tech Support & Warranty Representative reports directly to the Sales Operations Manager.

Specific Job Duties:

  • Provide excellent customer service to all customers.
  • Provides technical answers to clients by identifying problems, researching answers, guiding client through corrective steps
  • Participates in tech support development by identifying learning issues and recommending instructional language
  • Provide customers with detailed information on company’s warranties and policies as required
  • Process warranty returns and be able to make quick decisions in the best interest of the customer and the company.
  • Follow up with all customer requests, providing detailed notes in the system to track all work done.
  • The representative will work with Lezyne distributors, retailers, and direct consumers.
  • Retailer / Dealer operations – new programs, assist accounting with retailer resolutions
  • Develop sales leads into pipeline.
  • Manage the workload and assure timely responses to all inquiries, suggest process improvements.
  • Prepare reports detailing technical issues and warranty information for management.
  • Be proactive and improve support performance by identifying problems; recommending changes.
  • Provide clerical & sales support to sales manager as required

Education/Experience Required:

  • Ability to prioritize and succeed in a rigorous and ever-changing environment
  • Ability to effectively communicate with internal staff and external customers, both orally and in writing
  • Patience dealing with a wide range of customers
  • Ability to read and comprehend simple to complex instructions and manuals
  • Excellent diagnostic and mechanical skills
  • Work well as a part of a team
  • Minimum AA degree
  • Experience in the Bicycle Industry; 3 years plus
  • Proficient in Microsoft Excel, Outlook, PC Computers
  • Proficient with computer data processing and reporting

Lezyne USA, Inc. is located in San Luis Obispo, CA.

Lezyne offers an excellent benefit package; Salary based on experience.

Please send a Cover Letter and resume to: HR@Lezyne.com with the subject line “Tech Support & Warranty Representative Position.”